Thank you for choosing Seller’s Umbrella. We value your satisfaction and are committed to providing exceptional services. This Refunds Policy outlines the terms and conditions under which we handle refunds for our services. By using our services, you agree to the terms stated below.
Refund eligibility
We understand that circumstances may change, and sometimes refunds are necessary. Refunds may be considered under the following circumstances:
- Service not delivered: If we fail to deliver the agreed-upon services within the specified timeframe, you may be eligible for a full refund.
- Service dissatisfaction: If you are dissatisfied with our services and can provide a valid reason for your dissatisfaction, we may evaluate your request for a refund on a case-by-case basis.
Refund requests
To request a refund, please follow these steps:
- Contact us: Reach out to our customer support team at [email protected] within 10 days of the service delivery or purchase date.
- Provide details: Clearly explain the reason for your refund request, including relevant order or service details.
- Supporting documentation: If applicable, provide any supporting documentation that substantiates your claim.
Refund processing
Upon receiving your refund request, we will review the information provided and assess your eligibility for a refund. Please note the following points:
Refund decision: Our team will evaluate your request and notify you of our decision via email within 15 days.
Refund methods: If your refund request is approved, we will initiate the refund using the same method of payment you used for the original purchase. The time it takes for the refund to reflect in your account may vary based on your payment provider’s policies.
Partial refunds: In some cases, we may offer partial refunds based on the services delivered and the nature of your request.
Non-refundable services
Please note that certain services may be non-refundable. These services will be clearly indicated during the purchase process.
Contact us
If you have any questions or concerns about our Refunds Policy, please contact us at [email protected].
Changes to this policy
We reserve the right to modify this Refunds Policy at any time to reflect changes in our services or for legal reasons. Any updates will be effective upon posting on our website.
Please carefully read and understand our Refunds Policy before using our services. By using our services, you acknowledge that you have read and agreed to the terms outlined above.