Sellers Umbrella ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sellersumbrella.com (the "Website") or use our Amazon consulting services (the "Services").
This Privacy Policy applies to all information collected through our Website, Services, and any related communications. By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
Contact Information: When you contact us through our Website, request a quote, or engage our services, we collect your name, email address, phone number, company name, and business address. This information is essential for us to communicate with you about our services and provide you with the consulting support you need.
Business Information: As an Amazon consulting agency, we collect detailed information about your business operations, including your Amazon seller or vendor account details, product information, sales data, revenue figures, advertising spend, and performance metrics. This business information is crucial for us to analyze your current situation and develop effective strategies for your Amazon business.
Payment Information: When you engage our services, we collect billing information including your company's billing address, tax identification numbers, and payment preferences. We work with secure third-party payment processors to handle credit card and other payment method information, and we do not store complete payment card details on our servers.
Communication Records: We maintain records of all communications between you and our team, including emails, phone calls, video conferences, and chat messages. These records help us provide consistent service and track the progress of your projects.
When you visit our Website, we automatically collect certain information about your device and browsing behavior:
Device and Browser Information: We collect information about the device you use to access our Website, including your IP address, browser type and version, operating system, device type, and screen resolution. This information helps us optimize our Website for different devices and browsers.
Website Usage Data: We track how you interact with our Website, including the pages you visit, the time spent on each page, the links you click, and the actions you take. We use this information to improve our Website's functionality and user experience.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage information. Cookies are small data files stored on your device that help us remember your preferences and provide personalized content.
In our role as an Amazon consulting agency, we may receive information from third-party sources:
Amazon Data: With your authorization, we access your Amazon Seller Central or Vendor Central accounts to retrieve performance data, sales reports, advertising metrics, and other business information necessary to provide our consulting services.
Analytics Services: We use third-party analytics services like Google Analytics to understand how visitors interact with our Website. These services may collect information about your online activities across different websites.
Business Partners: We may receive information about you from our business partners, referral sources, or other service providers who work with us to deliver our services.
We use the information we collect for various business purposes:
Service Delivery
Consulting Services: We use your business information and Amazon data to analyze your current performance, identify opportunities for improvement, develop customized strategies, and implement solutions to help you succeed on Amazon and other e-commerce platforms.
Account Management: For clients who engage our full account management services, we use your information to manage your Amazon seller or vendor accounts, optimize product listings, manage advertising campaigns, and handle day-to-day operations on your behalf.
Performance Monitoring: We continuously monitor your account performance using the data we collect to track progress, identify issues, and make necessary adjustments to our strategies.
Client Communication: We use your contact information to communicate with you about our services, provide updates on your projects, schedule meetings, and respond to your inquiries and support requests.
Service Updates: We may use your information to inform you about changes to our services, new features, or important updates that may affect your account.
Educational Content: We may send you relevant industry insights, best practices, and educational content that can help you better understand Amazon's marketplace and improve your business operations.
Website Improvement: We analyze Website usage data to improve our site's functionality, design, and content, ensuring that visitors can easily find the information they need and contact us for services.
Service Development: We use aggregated and anonymized data to develop new services, improve existing offerings, and better understand the needs of Amazon sellers and vendors.
Quality Assurance: We review communication records and service delivery data to maintain high service quality and identify areas for improvement in our processes.
Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes, including tax reporting requirements and business licensing obligations.
Contract Enforcement: We use your information to enforce our service agreements and protect our legal rights and interests.
How We Share Your Information
We are committed to protecting your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
We work with trusted third-party service providers who assist us in delivering our services:
Technology Partners: We share necessary information with software providers, hosting services, and other technology partners who help us maintain our Website and deliver our services effectively.
Payment Processors: We share billing information with secure payment processing companies to handle transactions and process payments for our services.
Analytics Providers: We share Website usage data with analytics services to help us understand how our Website is used and how we can improve it.
Platform Integration: With your explicit authorization, we share necessary information with Amazon and other e-commerce platforms to manage your accounts, access performance data, and implement our strategies on your behalf.
API Access: We use authorized APIs to access your account information and perform management tasks as part of our consulting services.
Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request, including responding to court orders, subpoenas, or other legal demands.
Protection of Rights: We may share information to protect our rights, property, or safety, or the rights, property, or safety of our clients, employees, or others.
Business Transfers
Corporate Transactions: In the event of a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
We implement comprehensive security measures to protect your information:
Encryption: We use industry-standard encryption protocols to protect data in transit and at rest, ensuring that your information is secure during transmission and storage.
Access Controls: We maintain strict access controls, ensuring that only authorized personnel can access your information, and only to the extent necessary to perform their job functions.
Secure Infrastructure: Our systems are hosted on secure servers with regular security updates, firewalls, and intrusion detection systems to prevent unauthorized access.
Employee Training: All employees receive regular training on privacy and security best practices, and they are required to sign confidentiality agreements.
Data Handling Policies: We have established comprehensive policies and procedures for handling personal information, including guidelines for data collection, use, storage, and disposal.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.
Secure Facilities: Our offices and data centers are secured with appropriate physical access controls, including locked doors, security cameras, and restricted access areas.
Device Security: All devices used to access client information are secured with passwords, encryption, and other security measures.
Your Rights and Choices
You have several rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you, including details about how we collect, use, and share your information.
Right to Correction: If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update that information.
Right to Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format, allowing you to transfer your data to another service provider.
Right to Deletion: You may request that we delete your personal information, subject to certain exceptions for legal compliance, contract performance, and legitimate business interests.
Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Service Communications: Please note that you cannot opt out of service-related communications that are necessary for the delivery of our consulting services.
Cookie Controls
Browser Settings: You can control cookies through your browser settings, including the ability to refuse all cookies or receive notifications when cookies are being set.
Third-Party Tools: You can opt out of certain third-party analytics and advertising services by visiting their respective opt-out pages.
International Data Transfers
As a global Amazon consulting agency, we may transfer your information internationally:
Business Operations: We may transfer your information to our offices, service providers, or partners located in different countries to provide our services effectively.
Adequate Protection: When we transfer information internationally, we ensure that appropriate safeguards are in place to protect your information, including contractual protections and compliance with applicable data protection laws.
GDPR Compliance: For clients in the European Union, we comply with the General Data Protection Regulation (GDPR) and provide additional rights and protections as required by European law.
Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate or provide services.
Our Website and Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will:
Notification: Post the updated Privacy Policy on our Website and update the "Last Updated" date at the top of this policy.
Material Changes: For material changes that significantly affect how we collect, use, or share your information, we will provide additional notice, such as sending an email to our clients or posting a prominent notice on our Website.
Continued Use: Your continued use of our Website or Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: contact@sellersumbrella.com
Phone: +1-510-734-2749
Address: 1309 Coffeen Avenue, STE 14316, Sheridan, Wyoming, 82801, USA
18 King Street East, Suite 1400, Toronto, Ontario, M5C 1C4, Canada
We are committed to addressing your privacy concerns promptly and will respond to your inquiries within a reasonable timeframe. For urgent privacy matters, please contact us by phone during our business hours.
This Privacy Policy is designed to be comprehensive and transparent about our data practices. We encourage you to read it carefully and contact us if you have any questions about how we protect and use your information.